Refund policy
Return & Refund Policy
Last updated: October 9, 2026
We want every Winsome piece to be exactly right. If it is not, Client Care is here to help.
Returns
We accept returns within 14 days of delivery. To be eligible, your piece must be returned in new condition: unused, unmarked and free of scuffs, in its original packaging, including the cotton dust bag and signature box.
How to begin a return
- Write to concierge@winsomeconcepts.com with your order number within 14 days of delivery.
- Client Care will reply with return instructions and the address to send your piece to. Please do not send a return without contacting us first.
- Pack your piece securely in its original packaging and ship it with a tracked service. We recommend insuring your parcel for its full value.
Return shipping is the responsibility of the client. We are unable to accept responsibility for returns lost or damaged in transit to us.
Refunds
Once your return arrives, we will inspect it and let you know by email whether it has been approved. Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it may take a few business days for the refund to appear.
Original shipping charges on international orders are not refundable. Any duties, import taxes or customs fees paid to your country's customs authority are not refunded by Winsome.
Returns that do not meet the conditions above may be sent back to you rather than refunded.
Exchanges
If you would prefer a different piece, simply return your original for a refund and place a new order.
Cancellations
You may cancel or change your order within 24 hours of placing it, or before you receive your shipping confirmation, whichever comes first. Write to concierge@winsomeconcepts.com or reply to your order confirmation. Once an order has shipped, it is covered by the return terms above.
Damaged or incorrect orders
If your order arrives damaged or is not what you ordered, please write to concierge@winsomeconcepts.com right away with your order number and a photo. We will take care of you promptly.
Our One-Year Quality Promise
For one year from delivery, we will repair or replace any Winsome piece with a seam, stitching or closure failure under normal use. The promise does not cover cuts or tears, crushing, stains, water damage, normal wear, or damage from misuse or accidents. To make a claim, write to us with your order number and photos of the issue.
Contact us
Winsome Concepts, LLC
Dallas, Texas
United States
concierge@winsomeconcepts.com